For packages lost in transit, we will offer a full refund of the lost order.
Note Please note that we won't be placing a reprint on your behalf automatically unless you tell us to do so.
Before you place a reorder, we suggest that you confirm first that the shipping address was correct and that you got in touch with their local post office to try locating the lost order.
For the order to be considered lost, we might first need to confirm this with the shipping provider.
Important If the tracking information states that an order was delivered but you haven't received it, this is an issue with the courior we won't be responsible to reship that order, and any replacements would be at your expense.