For such cases, we have a simple process in place that will allow you to get a new product as soon as possible:

  • Reach out to Submit a Ticket with the following information:
    • Name
    • Address
    • email
    • Your order number
    • Description of the error
    • Pictures of the damaged order (ideally, both the product and the packaging) [MANDATORY]

Note The pictures are very important for our team for internal reporting. When an order arrives damaged, we trigger an internal investigation with our print and logistics partners to ensure that this doesn't occur again and that any improvements are applied as soon as possible.