Interested to find out more about that charge on your card?
Well, you are in the right place.
First up, this charge is almost certainly for a subscription to gauk Services.
Thanks for taking the time to check out the charges on your card.
This page is to help you understand what we’ve charged you for, how you can modify or cancel those charges and how to get in touch with us if you have any questions or problems.
Here’s some more detail….
1. Who is Government Auctions UK LLC?
Government Auctions UK LLC is the parent company of the GAUK network of sites.
You can learn more about us on our home page.
2. Why are you being charged?
For all of our services, GAUK charges a monthly, quarterly or annual membership fee.
At GAUK this gets you ongoing access to our services.
Either you, someone in your office or possibly a family member probably signed up for one of these monthly services.
3. Who signed up for this?
If you’re not sure who signed up for GAUK, we ask that you please ask around your office or check with your family.
Often, these memberships are created by partner who might not have mentioned it, an organization’s IT or marketing department, or a consultant working for that organization, so it’s 99.9% going to be related (we experience less than 0.1% credit card fraud).
Most importantly, please do not file a chargeback with your credit card company as there are a million better ways of sorting it out, and it almost certainly isn’t fraud.
To beat fraud we have to ban members who use chargebacks, report them to our ecommerce security providers and often dispute the chargeback.
Please don’t chargeback, just get in touch with us, if it is fraud we’ll 100% issue you with a refund straight away!
4. Still not sure why you’re subscribed? Let us help find out!
If you asked around and still can’t find the person that signed up for GAUK, we’d be happy to look up the email address associated with the account so you can get in touch with them to see how they’re using us. Just create a ticket and we’ll get right on it.
Let us help you get to the bottom of it!
5. Can I get a copy of the invoice?
Every time we bill you we send an invoice to the email address you (or your co-worker or family member) provided when you/they signed up.
You may also contact us and request a invoice and we’ll sort you out straightaway!
6. Can I get a refund?
If it’s fraud, a broken subscription (for example, you cancelled and the system didn’t do it properly) then for sure, we’ll refund you 100% right away!
Please create a ticket and we’ll get right on it.
In other contexts please review our guarantees and refund policies on this knowledgebase