If you’re not satisfied with the quality of the products, get in touch within 15 days after receipt and we’ll do everything we can to investigate and find a solution.
For such cases, we have a simple process in place that will allow you to get a new product as soon as possible:
- Reach out to Submit a Ticket with the following information:
- Your order number
- Description of the error
- Pictures of the damaged order (ideally, both the product and the packaging) [MANDATORY]
Note The pictures are very important for our team for internal reporting. When an order arrives damaged, we trigger an internal investigation with our print and logistics partners to ensure that this doesn't occur again and that any improvements are applied as soon as possible.
If your claim is validated by our quality assurance team, we will send a reprint as quickly as possible or offer a full refund for the defective order.
We use the same print machines, paper types and work processes at our print partners to minimize colour variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the colour, consistency and final result: machine type, machine settings, paper types, humidity in the room, when the machine was last cleaned, just to mention a few examples. Colour variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products or lack of quality of the delivered product not caused by lack of quality of the content you provided. Should you want to submit a new order, we will cover the costs of the new order.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print partner and destroyed. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Shipments that go unclaimed are returned to our print partner and destroyed. Should you want to submit a new order, you will be liable for the costs of the new order.
We currently do not support returns due to the fact that the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.